🔒Password Reset
Can't Access Your Account?
No worries! Resetting your password on Clubly is quick and secure. Follow this guide to regain access to your account.
🚀 Quick Reset Process
Step 1: Navigate to Password Reset
Or click "Forgot Password?" on the login page
Step 2: Enter Your Email
Enter the email address associated with your Clubly account
Complete the CAPTCHA verification (security requirement)
Click "Send Reset Link"
Success Message: You'll see "If an account exists, a password reset email has been sent" - this is for security purposes to prevent email enumeration.
Step 3: Check Your Email
Check your inbox for an email from [email protected]
Subject: "Reset Your Clubly Password"
Email should arrive within 2-5 minutes
Not in inbox? Check your spam/junk folder. Add [email protected] to your contacts.
Step 4: Click the Reset Link
Open the email and click the "Reset Password" button
You'll be taken to:
clubly.vip/auth/reset-password?token=...The link is valid for 1 hour only
Step 5: Create New Password
Your new password must meet these requirements:
✅ Minimum 8 characters
✅ At least one uppercase letter (A-Z)
✅ At least one lowercase letter (a-z)
✅ At least one number (0-9)
✅ At least one special character (!@#$%^&*)
Password Strength Indicator: The form will show you how strong your password is in real-time.
Step 6: Confirm & Login
Enter your new password twice to confirm
Click "Reset Password"
You'll be automatically redirected to the login page
Login with your email and new password
⚠️ Common Issues
"Link Has Expired"
Problem: The reset link is only valid for 1 hour.
Solution:
Go back to the forgot password page
Request a new reset link
Check your email and use the link within 1 hour
"Invalid or Used Token"
Problem: The link has already been used or is invalid.
Solution:
Request a fresh password reset link
Only use the most recent link sent to your email
Previous links become invalid once you request a new one
"Email Not Found"
Problem: No account exists with that email address.
Possible Reasons:
You may have used a different email to sign up
Check for typos in the email address
You might need to create a new account
"Too Many Attempts"
Problem: Rate limiting triggered (2 attempts per 5 minutes)
Solution:
Wait 5 minutes before trying again
This is a security feature to prevent abuse
"Email Not Verified"
Problem: Your account email isn't verified yet.
Solution:
First complete email verification
Then you can reset your password
Check your inbox for the verification email
🔐 Security Features
Why CAPTCHA is Required
Every password reset request requires completing a CAPTCHA (Cloudflare Turnstile) to:
Prevent automated attacks
Protect your account from unauthorized access
Reduce spam and abuse
One-Time Use Tokens
Each reset link can only be used once
After successfully resetting, the link becomes invalid
This prevents replay attacks
Time-Limited Links
Reset links expire after 1 hour
Request a new link if yours has expired
Old tokens are automatically cleaned up
Email Privacy Protection
We never confirm if an email exists in our system
This prevents account enumeration attacks
You'll always see a success message
🛡️ Best Practices
Creating a Strong Password
Good Password Example:
MyClubly2025!EventAvoid These:
❌ Simple passwords like "password123"
❌ Personal information (birthday, name)
❌ Common words or phrases
❌ Passwords used on other sites
Keeping Your Account Secure
Never share your password with anyone
Use a unique password for Clubly
Enable two-factor authentication (coming soon)
Update your password every 3-6 months
Log out on shared devices
📱 Mobile App
The password reset process works the same way in the Clubly mobile app:
Tap "Forgot Password?" on the login screen
Enter your email address
Complete CAPTCHA
Check your email for the reset link
Open the link (opens in-app browser)
Set your new password
🆘 Still Can't Reset?
If you're still having trouble after following this guide:
Contact Support
Email: [email protected]
Live Chat: Available in-app (if you can access your account)
Phone: 1-800-CLUBLY1 (9 AM - 6 PM EST)
What to Include
When contacting support, please provide:
The email address you're trying to reset
When you last had access to the account
Screenshots of any error messages
Your approximate account creation date
Response Time: High priority issues are typically resolved within 2-4 hours.
🔄 Related Articles
Account Verification - Verify your email and phone
Account Security - Keep your account safe
Login Issues - Other login problems
Need immediate help? Our support team is available 24/7 via email at [email protected]
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