✅Email & Phone Verification
Unlock Full Access to Clubly
Account verification is required to use Clubly. This helps us keep the platform secure and ensures you're a real person. The process takes less than 5 minutes!
🎯 Why Verification is Required
Security & Safety
Prevents spam and fake accounts
Protects event hosts and attendees
Reduces fraudulent activity
Enables secure payments
Required for Access
You must verify both email AND phone to access your account
Without verification, you cannot:
Login to your dashboard
Create or purchase tickets
Receive important notifications
📧 Email Verification
Step 1: Registration
When you create your Clubly account, we automatically send a verification email to the address you provided.
Step 2: Check Your Email
Look for an email from [email protected]
Subject: "Verify Your Clubly Account"
Should arrive within 2-5 minutes
Step 3: Click Verification Link
Open the email
Click the "Verify Email Address" button
You'll be redirected to verify.clubly.vip
Then back to clubly.vip with a success message
Success! You'll see: "Email verified successfully! You can now log in."
Step 4: Complete Phone Verification
After email verification, you'll be prompted to verify your phone number next.
📱 Phone Verification
Step 1: Enter Phone Number
After email verification, enter your phone number
Format: Include country code (e.g., +1 for US)
Click "Send Code"
Step 2: Receive SMS Code
Check your phone for a text message
From: Clubly Verify
Contains a 6-digit code
Code expires in 10 minutes
Beta Note: During beta, the verification code is: 123456 Production will use real SMS codes via Twilio.
Step 3: Enter Code
Enter the 6-digit code from your SMS
Click "Verify Phone"
You now have full access!
Step 4: Access Your Account
Once both verifications are complete:
✅ Email verified
✅ Phone verified
🎉 Full access granted!
⚠️ Troubleshooting
Email Issues
"Email not received"
Wait Time: Give it 5-10 minutes. Sometimes there's a delay.
Check These Places:
Spam/Junk folder
Promotions tab (Gmail)
Updates tab (Gmail)
Social tab (Gmail)
Still Nothing?
Check the email address you entered is correct
Try adding [email protected] to contacts
Request a new verification email from your account settings
"Email link expired"
Problem: Verification links expire after 24 hours.
Solution:
Go to clubly.vip/auth/login
Try to login
You'll see a "Resend Verification Email" button
Click it to get a fresh link
"Email already verified"
Situation: You've already completed email verification.
Next Step: Proceed to phone verification if you haven't done that yet.
Phone Issues
"SMS not received"
Check These:
Phone number is correct (including country code)
Phone has signal and can receive SMS
No SMS blocking apps installed
Not using a VoIP number (some don't work)
Solutions:
Wait 2-3 minutes (can be delayed)
Click "Resend Code" (available after 60 seconds)
Try a different phone number
Rate Limits:
2 code requests per 5 minutes
3 verification attempts per 5 minutes
"Invalid code"
Common Causes:
Code expired (10-minute limit)
Typo when entering code
Using an old code (only newest is valid)
Solution:
Request a new code
Carefully enter all 6 digits
Don't include spaces
"Phone number already in use"
Problem: That phone number is registered to another account.
Solutions:
Use a different phone number
If you have an old account, contact support to merge/delete it
Make sure you're not trying to create a duplicate account
🔄 Resending Verification
Resend Email Verification
Method 1: From Login Page
Go to login page
Enter your email and password
If unverified, you'll see "Resend Email" button
Click it to get a new link
Method 2: From Account Settings
Somehow access settings (limited access)
Navigate to "Account" → "Verification"
Click "Resend Email Verification"
Resend Phone Code
During Verification:
Wait 60 seconds after first request
Click "Resend Code" button
New code sent via SMS
From Login:
Try to login
See "Phone Not Verified" message
Click "Resend Verification Code"
⏱️ Verification Timeline
Email Verification Link
Valid for: 24 hours
Delivery time: 2-5 minutes (usually instant)
Can be resent: Unlimited times
Phone Verification Code
Valid for: 10 minutes
Delivery time: 30 seconds - 2 minutes
Resend cooldown: 60 seconds
Rate limit: 2 requests per 5 minutes
🔐 Security Information
Why We Need Your Phone
Two-factor verification: Extra layer of security
Account recovery: Help you regain access if needed
Important alerts: Payment issues, security notifications
SMS marketing: Promote your events (optional, for hosts)
Privacy Promise
Data Protection
All personal data is encrypted
GDPR & CCPA compliant
Right to deletion (contact support)
Secure storage on encrypted servers
🎫 Verification Status
Check Your Status
From Dashboard:
Login to your account
Go to Settings → Account
See verification badges:
✅ Email Verified
✅ Phone Verified
What Happens If Not Verified?
Limited Access:
Cannot create events
Cannot purchase tickets
Cannot access dashboard fully
Redirected to verification flow
Login Behavior:
If phone not verified: Redirected to phone verification
If email not verified: Redirected to email verification
Both required before full access
📱 Mobile App Verification
The process is the same in the Clubly mobile app:
iOS/Android
Create account in app
Check email on your device
Tap verification link (opens in app)
Return to app
Enter phone number
Receive SMS code
Enter code in app
✅ Verified!
🆘 Need Help?
Still Can't Verify?
If you've followed all steps and still can't verify:
Contact Support:
Email: [email protected]
Live Chat: Available 24/7
Phone: 1-800-CLUBLY1 (9 AM - 6 PM EST)
Include This Information:
Your email address
Which verification step is failing (email or phone)
Any error messages you see
Screenshots if possible
Phone number (for phone verification issues)
Response Time: Verification issues are high priority - expect response within 2-4 hours.
✨ After Verification
Once you're verified, you can:
✅ Create unlimited events
✅ Purchase tickets
✅ Set up payment processing
✅ Access all dashboard features
✅ Enable SMS marketing
✅ Join the affiliate program
✅ Use all advanced features
🔄 Related Articles
Password Reset - Reset your password
Account Security - Keep your account safe
Account Settings - Manage your profile
Login Issues - Can't access account
Quick Support: Email [email protected] for immediate assistance with verification issues.
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