💳Stripe Setup Guide

Get Paid Instantly with Clubly + Stripe

Clubly uses Stripe to process payments securely and get you paid fast. This guide walks you through connecting your Stripe account in less than 10 minutes.

🎯 What is Stripe?

Stripe is the world's leading payment processor, trusted by millions of businesses including:

  • Amazon

  • Lyft

  • Shopify

  • Zoom

  • And millions more

Why Clubly Uses Stripe:

  • ✅ Secure: Bank-level encryption

  • ✅ Fast: Instant payouts available

  • ✅ Reliable: 99.99% uptime

  • ✅ Global: Accept payments worldwide

  • ✅ Easy: Simple setup process

🚀 Quick Setup (10 Minutes)

Step 1: Navigate to Payments Settings

  1. Log into your Clubly dashboard

  2. Go to Settings → Payments

  3. Or visit: clubly.vip/dashboard/settings/payments

  4. Click "Connect Stripe Account"

Step 2: Create or Connect Stripe Account

You'll be redirected to Stripe. Choose:

Option A: Create New Stripe Account

  • Click "Create Account"

  • Fill out the form

  • Faster for first-time users

Option B: Connect Existing Account

  • Click "Sign In"

  • Use your Stripe credentials

  • For users who already have Stripe

New to Stripe? Don't worry! The setup is straightforward and Stripe guides you through every step.

Step 3: Business Information

Stripe will ask for:

Personal Information:

👤 Legal Name
   - Your full legal name
   - Must match government ID

📧 Email Address
   - For Stripe communications
   - Can be same as Clubly email

📱 Phone Number
   - For security verification
   - SMS verification may be required

🏠 Personal Address
   - Your home address
   - Must be accurate

📅 Date of Birth
   - For identity verification
   - Must be 18+ to create account

Business Information:

🏢 Business Type
   - Individual / Sole Proprietor
   - LLC
   - Corporation
   - Non-Profit
   - (Choose what applies to you)

📋 Business Name (if applicable)
   - Legal business name
   - Matches EIN/business docs

🆔 Tax ID
   - SSN for individuals
   - EIN for businesses
   - Used for tax reporting

🏢 Business Address
   - Where business operates
   - Can be home address for sole proprietors

Accuracy is Critical: Make sure all information is accurate. Incorrect info will delay verification and payouts.

Step 4: Bank Account Information

This is where you'll receive your money:

🏦 Bank Name
   - Your bank's name
   - Must be US bank (for US accounts)

🔢 Routing Number
   - 9-digit ABA routing number
   - Found on your checks
   - Or in online banking

🔢 Account Number
   - Your checking account number
   - Double-check for accuracy
   - Savings accounts also work

✅ Account Type
   - Checking (recommended)
   - Savings

Where to Find These:

  • Check your paper checks (routing and account at bottom)

  • Online banking → Account details

  • Mobile banking app → Account info

  • Call your bank

Double Check! Wrong bank info means delayed payments. Verify both routing and account numbers carefully.

Step 5: Identity Verification

Stripe requires identity verification to prevent fraud:

Upload Government-Issued ID:

  • Driver's License (front and back)

  • Passport

  • State ID

Tips for Good Photos:

  • ✅ Clear, high-resolution

  • ✅ All corners visible

  • ✅ No glare

  • ✅ Not expired

  • ✅ Matches name you provided

Some accounts may also need:

  • Business license (for businesses)

  • Articles of incorporation (for corps)

  • Additional ownership documents

Step 6: Review & Submit

Before Submitting:

Click "Submit"

Stripe reviews your application. Usually approved within:

  • Instant: Most accounts (if all info correct)

  • 24 hours: Some accounts need manual review

  • 2-3 days: If additional docs needed

✅ Verification Status

Check Your Status

After submitting, check your status:

In Clubly Dashboard:

  1. Go to Settings → Payments

  2. See status indicators:

    • ✅ Charges Enabled: Can accept payments

    • ✅ Payouts Enabled: Can receive money

    • ✅ Details Submitted: Application complete

    • 🟡 Pending: Under review

    • ❌ Restricted: Action needed

Status Meanings

All Green - You're Good!

✅ Charges Enabled: true
✅ Payouts Enabled: true
✅ Details Submitted: true
Status: Complete

You can now:

  • Create paid events

  • Accept ticket purchases

  • Receive payouts

Pending Review

🟡 Charges Enabled: true
🟡 Payouts Enabled: false
✅ Details Submitted: true
Status: Pending

You can accept payments but payouts are held until verification completes.

Action Required

❌ Charges Enabled: false
❌ Payouts Enabled: false
⚠️ Requirements Due
Status: Restricted

Check your email for what's needed. Usually:

  • Additional documentation

  • Better ID photo

  • Verify bank account

  • Answer security questions

🔄 Account Types

Individual / Sole Proprietor

Best For:

  • Single-person operations

  • Starting out

  • Events in your own name

  • No formal business entity

Required:

  • SSN (Social Security Number)

  • Personal bank account

  • Government-issued ID

Pros:

  • ✅ Fastest setup

  • ✅ Simplest requirements

  • ✅ No business registration needed

Cons:

  • ❌ Personal liability

  • ❌ Taxes on personal return

LLC (Limited Liability Company)

Best For:

  • Established promoters

  • Multiple partners

  • Want liability protection

  • Professional brand

Required:

  • EIN (Employer ID Number)

  • Business bank account

  • Articles of organization

  • Operating agreement

Pros:

  • ✅ Liability protection

  • ✅ Tax flexibility

  • ✅ Professional appearance

Cons:

  • ❌ More paperwork

  • ❌ State registration fees

  • ❌ Annual filings

Corporation

Best For:

  • Large operations

  • Multiple shareholders

  • Seeking investment

  • Established companies

Required:

  • EIN

  • Business bank account

  • Articles of incorporation

  • Corporate bylaws

  • Board resolutions

Pros:

  • ✅ Maximum protection

  • ✅ Raise capital easily

  • ✅ Professional structure

Cons:

  • ❌ Most complex

  • ❌ Highest costs

  • ❌ Strict compliance

Not Sure Which? Most solo event promoters start as "Individual." You can always upgrade to LLC/Corporation later.

💰 Understanding Payments & Payouts

How Money Flows

The Process:

  1. Customer Buys Ticket

    • Pays ticket price + platform fee

    • Example: $50 ticket + $5.99 fee = $55.99 charged

  2. Stripe Processes Payment

    • Charges customer's card

    • Money goes to Clubly's Stripe account first

    • Instant confirmation sent

  3. Clubly Creates Transfer

    • Full ticket price transferred to your account

    • Example: $50.00 to you

    • Clubly keeps the $5.99 platform fee

  4. You Get Paid

    • Money arrives in your bank account

    • Standard: 24-48 hours after event

    • Instant: Same day (for verified accounts)

Fee Breakdown

Clubly's Platform Fee:

  • 10% + $0.99 per ticket

  • Charged to customer (not deducted from your price)

Example Calculation:

Your ticket price: $50.00
Platform fee: $5.99 (10% of $50 + $0.99)
Customer pays: $55.99

You receive: $50.00
Clubly keeps: $5.99

Stripe Processing Fee:

  • ~2.9% + $0.30 per transaction

  • Absorbed by Clubly (comes out of platform fee)

  • You never see this deducted

No Monthly Fees!

  • $0 monthly subscription

  • $0 setup fee

  • $0 hidden fees

⚡ Instant Payouts

Enable Instant Payouts (Beta)

Get paid within hours instead of days!

Requirements:

  • ✅ Fully verified Stripe account

  • ✅ US bank account

  • ✅ Minimum transaction history

  • ✅ Low chargeback rate

How to Enable:

  1. Complete full Stripe verification

  2. Build transaction history (2-3 events)

  3. Maintain good standing

  4. Instant payouts auto-enabled

Benefits:

  • 💰 Money in hours not days

  • 📊 Better cash flow

  • 🚀 Reinvest quickly

  • ⚡ No waiting

🛡️ Security & Compliance

PCI Compliance

What is it?

  • Payment Card Industry Data Security Standard

  • Requirements for handling credit cards

  • Ensures customer data safety

Good News: Stripe handles PCI compliance for you!

  • ✅ Level 1 PCI certified

  • ✅ Encrypted data storage

  • ✅ Secure card processing

  • ✅ You don't touch card numbers

Data Protection

Stripe Protects:

  • All customer payment info

  • Bank account details

  • Personal information

  • Transaction history

You Never See:

  • ❌ Full credit card numbers

  • ❌ CVV codes

  • ❌ Customer bank details

This protects both you and your customers!

Fraud Prevention

Stripe's Built-In Protection:

  • Radar for fraud detection

  • 3D Secure authentication

  • Machine learning algorithms

  • Real-time risk assessment

Reduces:

  • Fraudulent transactions

  • Chargebacks

  • Disputed payments

  • Account holds

⚠️ Common Issues & Solutions

"Additional Verification Needed"

Problem: Stripe needs more documents.

Check:

  1. Your email (from Stripe)

  2. Stripe Express Dashboard

  3. Requirements section

Usually Needed:

  • Better photo of ID

  • Proof of address (utility bill)

  • Business license

  • Additional ownership docs

Solution:

  • Upload requested docs promptly

  • Ensure documents are:

    • Clear and readable

    • Not expired

    • Match provided info

  • Response time: 24-48 hours

"Bank Account Verification Failed"

Problem: Can't verify bank account.

Common Causes:

  • Wrong routing number

  • Wrong account number

  • Account doesn't accept ACH

  • Account closed/frozen

Solution:

  1. Double-check all numbers

  2. Use checking account (preferred)

  3. Call your bank to confirm:

    • Account is active

    • Accepts ACH deposits

    • No blocks or restrictions

  4. Try different account if needed

"Identity Verification Failed"

Problem: Couldn't verify your identity.

Reasons:

  • ID photo unclear

  • Info doesn't match ID

  • Name spelling different

  • Address doesn't match records

Solution:

  1. Upload clearer ID photos:

    • Good lighting

    • All corners visible

    • No glare or shadows

    • High resolution

  2. Ensure name matches exactly:

    • Include middle name if on ID

    • Match legal name

    • No nicknames

  3. Contact Stripe support if stuck

"Payouts Disabled"

Problem: Can receive payments but not payouts.

Usually means:

  • Verification incomplete

  • High-risk activity detected

  • Chargebacks too high

  • Terms violated

Steps to Fix:

  1. Check Stripe dashboard for alerts

  2. Review email from Stripe

  3. Address any requirements

  4. Contact Stripe support

  5. May need to contact Clubly support

📱 Stripe Express Dashboard

Accessing Your Dashboard

From Clubly:

  1. Settings → Payments

  2. Click "View Stripe Dashboard"

  3. Opens Stripe Express

Direct Access:

  • Visit: express.stripe.com

  • Use Stripe login credentials

What You Can Do

View:

  • 📊 All transactions

  • 💰 Upcoming payouts

  • 📈 Sales analytics

  • 📋 Customer disputes

Manage:

  • ⚙️ Account settings

  • 🏦 Bank accounts

  • 📧 Email preferences

  • 🔔 Notifications

Download:

  • 📑 Transaction reports

  • 💼 Tax documents (1099-K)

  • 📊 Payout history

  • 📝 Receipts

🆘 Getting Help

Stripe Support

For Stripe-Specific Issues:

  • 📧 Email: [email protected]

  • 💬 Live Chat: In Stripe dashboard

  • 📚 Help Center: support.stripe.com

  • 📱 Phone: 1-888-926-2289

Response Time:

  • Live Chat: Instant

  • Email: 24-48 hours

  • Phone: Immediate

Clubly Support

For Integration Issues:

  • 📧 Email: [email protected]

  • 💬 Live Chat: In Clubly dashboard

  • 📱 Phone: 1-800-CLUBLY1 (9 AM - 6 PM EST)

We Can Help With:

  • Connection problems

  • Payout questions

  • Fee calculations

  • Account status

  • Technical issues

✅ Setup Checklist

Before creating paid events:

All checked? You're ready to sell tickets! 🎉

🔄 Related Articles

Ready to get paid? Connect your Stripe account now →

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