✅Check-In & QR Codes
Getting Into Your Event
This guide covers everything you need to know about checking in to events using your Clubly tickets - from digital tickets to QR codes to backup methods.
🎯 Quick Guide
Checking In:
Open your ticket (email or app)
Show QR code to door staff
They scan it
You're in! 🎉
Requirements:
Valid ticket
Photo ID (sometimes)
Phone charged
Ticket not transferred
📱 Accessing Your Ticket
Digital Tickets
Where to Find:
Method 1: Email
1. Search email for "Clubly"
2. Open confirmation email
3. Click "View Ticket"
4. QR code displaysMethod 2: Dashboard
1. Go to clubly.vip
2. Log in
3. Click "My Tickets"
4. Select your ticket
5. QR code showsMethod 3: Mobile App (Coming Soon)
1. Open Clubly app
2. "My Tickets" tab
3. Select event
4. Tap to show QRAdd to Wallet
Apple Wallet (iPhone):
1. Open ticket email
2. Click "Add to Apple Wallet"
3. Tap "Add"
4. Accessible from lock screen
5. No internet needed!Google Wallet (Android):
1. Open ticket email
2. Click "Add to Google Wallet"
3. Tap "Save"
4. Quick access from home screen
5. Works offline!Pro Tip: Add tickets to your phone's wallet app for instant access, even without internet!
Screenshot Your Ticket
Backup Method:
1. Open ticket
2. Screenshot QR code
3. Save to Photos
4. Access even if:
- No internet
- Battery dying
- Phone issuesHow to Screenshot:
iPhone: Side button + Volume Up
Android: Power + Volume Down
🎫 At the Venue
Arrival
Before You Go:
What to Expect:
Entrance → Security → Check-In → Inside!
↓ ↓ ↓ ↓
Line Bag check Scan QR Enjoy!Check-In Process
Step-by-Step:
1. Join Check-In Line
Look for "Ticket Holders"
Not "Guest List" (different line)
Have ticket ready
2. Approach Staff
Open your ticket
Increase screen brightness
Hold phone steady
3. Show QR Code
Staff scans with:
- iPad/tablet
- Phone scanner
- Handheld scanner4. ID Check (If Required)
Name matches ticket
Age verification (21+)
Valid government ID
5. You're In!
Wristband (sometimes)
Hand stamp (sometimes)
Direct entry
QR Code Tips
For Best Scanning:
✅ Max screen brightness
✅ Hold phone steady
✅ Keep distance ~6 inches
✅ Clean your screen
❌ Don't move phone
❌ Don't cover QR code
❌ Avoid glare/sunlight
If Scan Fails:
Adjust brightness
Wipe screen clean
Rotate phone angle
Zoom in on QR
Try manual entry (see below)
🆔 ID Requirements
When ID Is Required
Common Situations:
21+ age-restricted events
Alcohol served
VIP tickets
High-value events
Security concerns
Acceptable IDs:
Driver's License
State ID
Passport
Military ID
Not: Student ID, work badge
Name Matching
Why It Matters:
Prevents ticket fraud
Verifies legitimate purchase
Security measure
Your Name Should Match:
Ticket holder name
ID name
Credit card (sometimes)
If Names Don't Match:
Transferred ticket: Should be updated
Gift: May need original buyer present
Legal name: Use ID name at checkout
🚨 Troubleshooting
Phone Died
Options:
1. Use Backup Screenshot
If you screenshotted:
- Borrow friend's phone
- Show your screenshot
- Or use check-in list2. Will Call / Guest List
Tell staff:
- Your full name
- Order number (if you remember)
- Email address
They can look you up manually3. Show Email
On friend's phone:
- Log into your email
- Show confirmation
- Staff can verifyAlways charge your phone before events! This is the most common check-in issue.
QR Code Won't Scan
Troubleshooting Steps:
1. Brightness
Settings → Display → Brightness
Set to maximum2. Clean Screen
Wipe phone screen
Remove screen protector if damaged3. Zoom In
Pinch to zoom QR code larger
Easier for scanner to read4. Different Angle
Tilt phone slightly
Move closer/further
Avoid glare from lights5. Manual Entry
Staff enters:
- Order number
- Email address
- Phone number
Manual check-inTicket Says "Already Used"
Why This Happens:
Someone else used your ticket (fraud)
Transferred ticket used by sender
System glitch (rare)
What to Do:
1. Don't leave venue
2. Ask for manager
3. Show proof of purchase:
- Email confirmation
- Payment receipt
- Bank statement
4. They'll investigate
5. Usually resolved immediatelyPrevention:
Don't share QR code screenshots
Don't post on social media
Keep ticket private
Only transfer properly
Not on Guest List
Reasons:
Ticket transferred away
Order cancelled/refunded
Wrong event date
Name spelling different
Solution:
Check your ticket details
Verify event name/date
Show proof of purchase
Manager can override
Contact support if needed
👥 Group Check-In
Checking In Together
Same Order:
You bought 5 tickets together
Option 1: All scan from your phone
- Show QR 1, scan
- Show QR 2, scan
- Show QR 3, scan
- Etc.
Option 2: Transfer to friends first
- Each person has own ticket
- Everyone scans independentlySeparate Orders:
Each person shows their own ticket
Check in individually
Meet inside
VIP / Guest List
Different Line:
VIP tickets often have separate entrance
Guest list has own line
Check event info for details
🎟️ Special Ticket Types
VIP Tickets
Extra Perks:
Separate entrance (sometimes)
Different wristband color
Skip regular line
Special area access
Check-In:
Same QR code process
Staff notes VIP status
Wristband/stamp distinguishes
Early Entry
Special Access:
Arrive at designated time
Check in before general admission
May need separate line
Timing:
Example:
Early Entry: 8:00 PM
General Admission: 9:00 PM
Arrive: 7:45 PMMulti-Day Passes
Day 1:
Full check-in process
Receive wristband
Don't remove!
Day 2+:
Show wristband
Quick re-entry
Keep wristband on entire festival
📍 Venue-Specific Info
Finding Check-In
Common Locations:
Main entrance (most events)
Side entrance (VIP)
Box office window
Check-in tent
Look For:
"Ticket Holders"
"Will Call"
"Check-In Here"
Clubly signage
Multiple Entrances
Which One?
Event email specifies
VIP vs General
Ask venue staff
Follow crowd
⏰ Timing Your Arrival
When to Arrive
Optimal Time:
Doors open: 9:00 PM
Recommended arrival: 9:30-10:00 PM
Why:
- Initial rush cleared
- No long lines
- Not too early
- Not too lateAvoid:
Right at doors (longest line)
Too late (miss performers)
Lines & Wait Times
Expect:
5-15 minutes typical
30+ minutes for huge events
Faster with digital tickets
Slowest right at doors
Reduce Wait:
Arrive slightly off-peak
Have ticket ready
Use wallet app
Follow staff instructions
🔐 Security & Privacy
QR Code Security
Keep It Private:
❌ Don't post on social media
❌ Don't text screenshots (unless transferring)
❌ Don't share with strangers
✅ Only show to door staff
Why It Matters:
If someone copies your QR:
→ They check in first
→ Your ticket shows "used"
→ You can't get in
→ Major problem!Preventing Fraud
Best Practices:
Only buy from clubly.vip
Never buy screenshots from others
Don't trust "seller" screenshots
Verify ticket in your account
📞 Need Help at Venue?
Talk to Staff
Door Staff Can:
Look up your ticket
Manually check you in
Verify your purchase
Contact event host
Override issues
Be Patient:
They're helping everyone
Issues take time to resolve
Stay calm and polite
Have proof ready
Contact Support
Emergency Line: 📱 1-800-CLUBLY1
Available:
During major events
Weekends
Evening hours
Non-Emergency:
💬 Live chat (dashboard)
Next business day
✅ Check-In Checklist
Before Leaving Home:
At Venue:
🔄 Related Articles
❓ Common Questions
Do I need to print my ticket?
No! Clubly tickets are 100% digital. Show the QR code on your phone.
What if I don't have a smartphone?
Contact support before the event. We can arrange will-call pickup or printed ticket.
Can I use a screenshot?
Yes, but wallet app is better. Screenshot works if your phone's screen works.
What if my ticket was transferred?
The new holder checks in. Original buyer cannot use a transferred ticket.
Will I get a physical ticket at check-in?
Usually no. You may get a wristband or hand stamp instead.
Can I leave and come back?
Depends on event policy. Ask staff when checking in. Re-entry often allowed with wristband.
Smooth Check-In: Have your ticket ready, phone charged, and arrive at a good time. Most check-ins take under 30 seconds!
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