This article is for event organizers. Payouts on Clubly are powered by Stripe.
Getting set up
Connect your bank account through your organizer dashboard at clubly.vip/dashboard. Payouts can't be sent until your Stripe payout setup is complete and verified. You can check this under More → Organization Settings → Payment Status.
Requesting a payout
Click Earnings in the sidebar.
Check your balance. Available can be paid out now. Pending is still clearing, usually about 2 business days.
Click Request Payout.
Choose Standard (free, 1-3 business days) or Instant (arrives within minutes, with a fee). Instant is only available if your account is approved for it.
Pay out the Full Balance or a Custom Amount.
Check the summary, including what you'll receive, then click Confirm Payout.
You can also request a payout from the Transactions tab. Past payouts are listed under Payout History on the Overview tab.
How fees work
The Clubly service fee is added at checkout and paid by the ticket buyer. You receive the full ticket price you set for every paid ticket.
Security holds
When a new bank account is added to your organization, payouts are held for 24 hours and a text alert is sent to the account owner. If you didn't make the change, contact support immediately.
Payout late or missing?
First confirm your bank details and Stripe verification are up to date in the dashboard, and check whether a recent bank change triggered the 24 hour hold. If everything looks right and the payout still hasn't arrived, message us in the chat, email [email protected], or open a ticket at clubly.vip/support with the event name and we'll investigate.