1. Check the right account
Go to clubly.vip/dashboard/my-tickets, or open the Tickets tab in the app. Log in with the phone number or email you used when you bought. If you have more than one account, check each one.
2. Give it a minute
Sometimes your payment goes through before your tickets are ready. You may see Almost there after paying. Your tickets should show up in My Tickets within a minute. Refresh the page.
3. Did it sell out?
If the last tickets sold out while you were paying, no ticket was issued. You get a full refund, including fees, automatically. You would have seen a Sold out screen with a refund receipt. See "What happens if tickets sell out while I'm checking out?"
4. Was the payment declined?
If there's no ticket and no refund, your payment may not have gone through. A pending hold may still show at your bank. It will drop off on its own. See "My payment was declined."
Still no ticket?
Message us in the chat, or email [email protected]. Include:
The email or phone on your Clubly account
The event name
About when you paid
The order number, if you have it
We'll look into it before your event.