Every event on Clubly is run by a host. Knowing who to ask gets you an answer faster.
Ask the host about
The event itself: time, lineup, dress code, age limit
Refunds the event page doesn't let you do yourself
Special requests
The host's contact info is on the event page.
Ask Clubly Support about
Logging in or your account
Missing tickets or emails
Charges you don't recognize, or duplicate charges
Refunds you didn't receive
Anything you couldn't sort out with the host
Report an event
If an event looks fake, unsafe, or breaks the rules, tell us. Message us in the chat, or email [email protected]. Include the event link and what you saw.
How to reach us
Chat: tap the chat bubble on clubly.vip or in this help center.
Email: [email protected]
Support ticket: go to clubly.vip/support and log in.
Our team is available Monday to Friday, 9am to 5pm Eastern. Leave a message any time and we'll get back to you.
Help us help you
Include:
The email or phone on your Clubly account
The event name
Your order number, if you have one