Each host sets a refund policy for their event. You see it on the event page and at checkout, before you pay.
Check your event's policy
At checkout you see one of these:
Refunds available
Refunds available until a date
A percentage refund, like "50% refund available"
Non-refundable purchase
Refunding a ticket yourself
For some events, you can refund your ticket from your ticket page.
Open the ticket in My Tickets (web) or the Tickets tab (app).
Tap Refund Ticket (web) or Request a refund (app).
Check the amount you'll get back, then confirm.
If you don't see the button, you can't refund that ticket online. Contact the host instead. Their contact info is on the event page.
When you can't refund online
The ticket was already scanned at the door.
The event has ended.
The host's refund deadline has passed.
The host doesn't allow refunds.
The ticket was free.
The host closes refunds when a secret address is released, and it has been released.
What you get back
The ticket price, or the percentage the host set
Clubly service fees and taxes are not refunded
Your ticket is cancelled right away. It can't be restored, and its QR code stops working.
If the event is cancelled
You get a full refund, including service fees. You don't need to ask. See "What happens if an event is cancelled?"
Clubly service fees are also refundable if an event is postponed by more than 6 months, per our Refund Policy. Contact us if this applies to you.
Tickets sold out while you paid
If you were charged but no ticket was issued, you get a full refund automatically. See "What happens if tickets sell out while I'm checking out?"
How long refunds take
Refunds go back to the card or wallet you paid with. They usually take 5 to 10 business days to show up. The timing depends on your bank.
Before you file a chargeback
Please contact the host or us first. A chargeback can slow things down.
Questions? Message us in the chat, or email [email protected]. Include your order number.