This article is for event organizers.
We're working with our payment partners to bring faster payouts to eligible organizers. For now you can withdraw whenever you have an available balance, and transfers land in about two business days.
How payouts work today
You don't wait for a payday. The moment money is sitting in your available balance you can request a payout from the balance section of your organizer dashboard, and it goes straight to your linked bank account. Standard transfers are free and the minimum payout is $1.00.
Why some of your money says "Pending"
Ticket sales don't become withdrawable the second a card is charged. Every sale lands in Pending first while the card settles, then clears into Available, usually about two business days later. Pending money isn't missing. It just isn't payable yet.
Why your withdrawable amount can be less than your balance
Two things are held back:
A $50 reserve stays in your account to cover potential chargebacks. It's a rolling reserve, not a fee, and it's still your money.
If you take payments in person with Tap to Pay, a small amount is held back for the per tap fees Stripe bills after the fact.
So what you can withdraw is your available balance, minus the $50 reserve, minus any Tap to Pay fee hold.
If you recently changed your bank account
Payouts are held for 24 hours after a bank account is added or changed, and a text alert goes to the account owner. This protects you against account takeover and can't be waived. Your dashboard shows how many hours are left. If you didn't make that change, contact us immediately.
What actually makes payouts land sooner
Finish your Stripe verification. An incomplete or unverified account is the most common reason money sits still.
Request on a weekday rather than late Friday. Weekends and bank holidays aren't business days, so a Friday night request starts moving Monday.
Keep your balance above the $50 reserve so smaller withdrawals aren't blocked.
Avoid switching bank accounts right before a payout you're counting on, because of the 24 hour hold.
What's coming
We're working with our payment partners on faster payout options for eligible organizers. When your account qualifies, it shows up in your payout screen automatically. There's nothing to apply for.
Still waiting on money?
First check that your bank details and Stripe verification are current, and whether a recent bank change triggered the 24 hour hold. If everything looks right and the money still hasn't landed, message us in the chat, email [email protected], or open a ticket at clubly.vip/support with your organization name and the payout date, and we'll trace it.