If a host cancels an event, Clubly refunds everyone who bought tickets. You don't need to do anything.

You get the full amount you paid. That includes the ticket price and the Clubly service fee.

The refund goes to the card or wallet you paid with. It usually takes 5 to 10 business days to show up. The timing depends on your bank.

We email you that the event was cancelled. The email shows the amount being refunded.

Your ticket can no longer be scanned. If you added it to Apple Wallet or Google Wallet, you can delete that pass.

Refunds go to the person who paid for the ticket. If a friend bought it for you, the refund goes to them.

Sometimes a refund can't go through on its own. For example, the card may have been closed. If that happens, our email tells you the refund is being handled by hand. We'll send it to your original payment method.

There is nothing to refund for free tickets and RSVPs.

A postponed event isn't the same as a cancelled one. Your ticket usually still works for the new date. Check the event's refund policy, or contact the host. If the event moves more than 6 months from its first date, contact us about your service fee.

If it has been more than 10 business days, message us in the chat, or email [email protected]. Include your order number.