The Clubly Scanner app is how your door team scans tickets and checks guests in on event night. Setting it up has two parts: giving your team access, then scanning at the door.
Part 1: Give your team access (on the website)
Open More in the sidebar, then Team (clubly.vip/dashboard/host/team). You have two options.
Option A: Access codes (fastest for door staff)
Open the Access Codes tab and click Create Code.
Pick the event the code is for.
Give it a name, like "Front Door Staff."
Choose how long it lasts: 4, 8, 24 or 48 hours.
Click Create Access Code and send the code (it looks like AL5G-TCQD) to your door person.
Access codes are single-use: one code logs in one scanner. Make one code per person working the door.
Option B: Team member invites (for regulars)
For people who work your events regularly, invite them with a role: Scanner (ticket scanning and guest check-in), Cashier (door sales and Tap to Pay), Event Staff (view the guest list only), Promoter or Manager. They sign in with their own account and keep access until you remove them. See "Inviting team members."
Part 2: Do it from the app
You can manage the same team tools from the Clubly app on your phone: open your organization's team section to create access codes and manage staff on the go.
Part 3: On event night (your door team)
Download the Clubly Scanner app.
Sign in with a staff account, or enter the access code you were given.
Select the event and start scanning. Valid tickets check in instantly; already-scanned or invalid tickets get flagged.
Every scan shows up under More → Scan History on the website.
Scanner acting up?
Make sure you're logged in with the right account or code.
Confirm the event is published and selected in the app.
Check your internet connection, then restart the app.
If a ticket shows as invalid, check whether it was already scanned.
Still stuck on event night? Message us in the chat, email [email protected], or open a ticket at clubly.vip/support.