Seeing two charges can be worrying. Usually only one is real.
Pending holds
Your bank may show a temporary hold, also called an authorization. This often happens after a declined or retried payment. A hold isn't a completed charge. It usually drops off on its own within a few business days.
In your banking app, holds are often marked pending.
One order, one charge
If you bought several tickets in one order, even different ticket types, you are charged once for the whole order.
To check, open My Tickets at clubly.vip/dashboard/my-tickets. Open a ticket to see its order number and total.
A charge and a refund
If tickets sold out while you were paying, you may see a charge and then a refund for the same amount. That's normal. The refund can take 5 to 10 business days to post. See "What happens if tickets sell out while I'm checking out?"
Two completed charges?
If you see two posted (not pending) charges for one order, contact us. Include:
Your order number
The email or phone on your Clubly account
The dates and amounts you see
We review duplicate charges and refund confirmed errors.
Please contact us before filing a chargeback. A chargeback can slow things down.
Message us in the chat, or email [email protected].