This article is for event organizers. If your event can't go ahead, you can cancel it and refund everyone, or reschedule it to a new date.
How to cancel or reschedule
Open your event page.
Open the ⋮ menu on the cover image and choose Cancel Event. This takes you to the Danger Zone in the event's Settings tab.
Read what happens to your ticket holders (below).
Choose Refund All Tickets or Reschedule Event.
Write a reason. It's sent to every ticket holder, so keep it clear and friendly.
Type CANCEL EVENT to confirm, then click the final button.
What happens when you cancel
Every ticket holder gets a full refund of what they paid.
Stripe processing fees (about 2.9% + $0.30 per order) are taken from your balance, not the customer.
All tickets stop working and customers are notified by email.
This can't be undone.
Thinking about a smaller change, like the description or lineup? Edit the event instead. See "Editing an event."
Questions? Message us in the chat, or email [email protected].