You can ask us to delete your account at any time. Deleting is permanent. We can't bring back an account or its tickets.
How to request deletion
On the web
Log in at clubly.vip.
Go to Settings.
Scroll to Delete Account and submit the request.
You'll get a case number. We process requests within 45 days.
In the app
Open the Profile tab and choose Delete account. Then follow the web steps.
Can't log in?
Email [email protected] from the email on your account. We may need to confirm it's you.
Before you delete
We can't delete your account yet if:
You hold a valid ticket to an event that hasn't happened yet. Go to the event, or ask for a refund if the policy allows it.
You have an open payment dispute.
You own an organization. Transfer it or delete it first.
We'll tell you which one applies.
Want a copy of your data? Request a Data export in Settings before you delete.
What gets deleted
Your profile, email, phone number, and photos
Your tickets and QR codes, including wallet passes
Your RSVPs
Your saved events and follows
Your notifications and text message subscriptions
What we keep
Some records must be kept for legal, tax, and fraud reasons. For example, the record of a past sale is kept so the host's payment stays accountable. We unlink these records from you first, so they no longer identify you.
Your card details are held by our payment processor, Stripe, not by Clubly.
For full details, see clubly.vip/delete-account.