This article is for event organizers.
You can withdraw whenever you have an available balance. Standard payouts are free and land in 1-3 business days. If your account is approved for Instant payouts, money can arrive within minutes for a small fee.
Standard vs Instant
Go to Earnings and click Request Payout.
Under Payout Speed, choose Standard (free, 1-3 business days) or Instant (arrives within minutes).
The Instant fee is shown before you confirm, and taken from the amount you receive.
Click Confirm Payout.
If Instant is greyed out, your account isn't approved for it yet, or your bank can't receive instant payouts. Message us if you'd like to be considered.
Why some of your money says "Pending"
Ticket sales don't become withdrawable the second a card is charged. Every sale lands in Pending first while the card settles, then clears into Available, usually about two business days later. Pending money isn't missing. It just isn't payable yet, and it can't be paid out instantly.
Why your withdrawable amount can be less than your balance
Two things are held back:
A $50 reserve stays in your account to cover potential chargebacks. It's a rolling reserve, not a fee, and it's still your money.
If you take payments in person with Tap to Pay, a small amount is held back for the per tap fees Stripe bills after the fact.
If you recently changed your bank account
Payouts are held for 24 hours after a bank account is added or changed, and a text alert goes to the account owner. This protects you against account takeover and can't be waived. If you didn't make that change, contact us immediately.
What actually makes payouts land sooner
Finish your Stripe verification. An incomplete or unverified account is the most common reason money sits still.
Request on a weekday rather than late Friday. Weekends and bank holidays aren't business days.
Keep your balance above the $50 reserve so smaller withdrawals aren't blocked.
Avoid switching bank accounts right before a payout you're counting on.
Still waiting on money? Message us in the chat, email [email protected], or open a ticket at clubly.vip/support with your organization name and the payout date.